Privacy Policy

Effective date: 01.06.2025

This Privacy Policy describes how CAP Consult EOOD ("we", "us", "our team"), operating under the trademark Senarro, collects, uses and protects your personal data when you use our website or contact us.

Company details:

Company name: CAP Consult EOOD
Address: 5 Tsar Samuil Street, 2760 Razlog, Bulgaria
UIC: 202079183
VAT ID: BG202079183
Email: office@senarro.com
Phone: +359 895 835 269

 

1. Introduction

In Senarro we value your trust and privacy. We are committed to complying with the General Data Protection Regulation (GDPR) and applicable data protection laws in Bulgaria and the European Union. By using our website, you agree to this policy and the way we process your personal information.

 

2. What data do we collect?

We collect and process personal data only when necessary to provide our services.

Data you can provide us directly:

• Name, email and phone number via contact or order forms

• Shipping and/or billing address

• Order details and purchase history

• Communication content (e.g. messages or inquiries)

Automatically collected data:

• IP Address

• Type and Browser version

• Information about the device

• Site usage data (via analytics tools)

User accounts (if available):
If the site allows registration, the personal data in your user profile (name, email, settings, etc.) is stored and processed for the purposes of account management and order tracking.

 

3. How we use your data

We use your personal data for the following purposes:

• For processing and fulfilling orders

• To respond to your inquiries and provide customer service

• To send transactional or marketing messages (only if you have consented)

• To analyze traffic and improve user experience

• To ensure security and prevent abuse

 

4. Legal basis for processing

We process your personal data based on:

• Your consent (e.g. for newsletter subscription)

• Necessity for the performance of a contract (for example, when placing an order)

• Legal obligation (e.g. for accounting or VAT)

• Our legitimate interest (e.g. site optimization, security, fraud protection)

 

5. Data storage and transfer

Your data is stored on secure servers within the European Union. We take all necessary measures for security and compliance with GDPR.

Some of our service providers (e.g. for email hosting or analytics) may process data outside the EU. In such cases, we provide adequate safeguards through standard contractual clauses or adequacy decisions.

 

6. Cookies and tracking

This website uses cookies for the purpose of:

• Remembering your preferences

• Providing basic functionality

• Anonymous analytics via Google Analytics

You can disable cookies in your browser settings. For more information, see our Cookie Policy.

 

7. Third-party services

We use the following external services which may process personal data:

• Google Analytics – for anonymous traffic statistics

• Zoho Mail – for processing contact forms

• Woocommerce – for processing customer orders

Each of these services has its own privacy policy, which we recommend you read.

 

8. Storage period

We only store your personal data for as long as necessary:

• For customer service: up to 3 years after last contact

• For accounting and legal purposes: according to the requirements of Bulgarian law

• For registered accounts: until deletion is requested

 

9. Data security

We implement technical and organizational security measures, including SSL encryption, to protect your data from unauthorized access, loss or misuse.

 

10. Your rights

According to Regulation (EU) 2016/679 (GDPR), you have the right to:

• Get access to your personal data

• Correct inaccuracies

• Request deletion of data

• Restrict or object to processing

• Data portability (where applicable)

• Withdraw consent at any time (e.g. for marketing)

To exercise your rights, please contact us at: office@senarro.com

 

11. Embedded external content

External elements (e.g. YouTube videos, Instagram posts) may be embedded on the site. They behave as if you were visiting the respective platform directly and may collect personal data, use cookies, and track you. Please review the privacy policies of the respective providers.

 

12. Disclosure of data by law

We may be required by law to provide your personal data to government authorities or in the event of legal requests from competent institutions, including for national security or law enforcement purposes.

 

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

For questions about the policy or the processing of your personal data, contact us:

Email: office@senarro.com
Phone: +359 895 835 269