FAQs

Our artisanal chocolates are best enjoyed within 4-6 weeks of purchase when stored properly at room temperature (18-20°C) in a dry place away from direct sunlight and strong odors.

Yes, we ship to most European countries. International shipping times vary by destination, typically taking 3-7 business days. During summer months, we use special insulated packaging to ensure your chocolates arrive in perfect condition.

Most of our dark chocolates are suitable for vegetarians. However, some milk chocolate and filled chocolates may contain animal-derived ingredients. Each product page clearly lists all ingredients and dietary information.

Yes! We offer customized corporate gifting solutions including branded packaging, bulk orders, and personalized messages. Contact our corporate sales team for more information and pricing.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for orders within the EU. All transactions are secured using industry-standard encryption.

Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately if you need to make changes to your order.

Our chocolates are produced in a facility that handles nuts, milk, soy, and wheat. While we maintain strict allergen controls, we cannot guarantee that our products are completely free from traces of these ingredients.

Due to the perishable nature of our products, we cannot accept returns. However, if you receive damaged products or are unsatisfied with your order, please contact us within 24 hours of delivery for a resolution.

Yes, we use only ethically sourced, fair trade certified cocoa beans in our chocolates. We work directly with sustainable cocoa farms to ensure fair compensation and environmentally responsible farming practices.